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“our enthusiastic and attentive staff …”

From: Eye Hospital (RTH) OUH
Sent: 31 October 2012 10:36
Subject: RE: Missing appointment

An appointment has been booked for you for the 8th November at 11.30.

We apologise for the slow response  to query.

Kind regards,

Oxford Eye Hospital

                                                                                       
Sent: 01 November 2012 11:36
To: Eye Hospital (RTH) OUH
Subject: RE: Missing appointment

Thank you for getting back to me. Could you confirm who the appointment is with?

                                                                                     

From: Eye Hospital (RTH) OUH
Sent: 01 November 2012 15:08
Subject: RE: Missing appointment

Hello,

Your appointment on the 8th November is with Mr Salmon’s clinic.

Kind regards,

Oxford Eye Hospital

                                                                                          
Sent: 01 November 2012 16:05
To: Eye Hospital (RTH) OUH
Subject: RE: Missing appointment

What is the name of the person that I am booked in to see?

No reply. The appointment letter arrives and looks suspiciously like a rerun of the previous appointment. Time for another email.

Rhino with laptop

“. .. did you say something?”

                                                                                         

Sent: 05 November 2012 13:54
To: Eye Hospital (RTH) OUH
Subject: Re: Appointment on 8th November
Importance: High

Further to our previous conversations and correspondence, I have now received a letter confirming an appointment with Mr Salmon’s Glaucoma Screening Clinic on 8th November 2012 at 11:30.

As the letter is a duplicate of the one I received for my previous appointment on 5th October, could you please confirms that you:

a)      Have my notes

b)      Have referred to my notes and that they contain the name of the person to whom Mr Salmon referred me

c)       That the appointment on the 8th November is with that person and not just a rerun of my previous appointment

Yours faithfully,

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