Today saw a positive response to my complaint about the Oxford Eye Hospital’s recent shambolic handling of a simple appointment request.
I had a phone call from Sarah-from-Complaints.
She had looked into my complaint in detail, apologised profusely and explained that problems had been caused by staff shortages and the lack of a service manager. But – good news! – taller staff and a fully functioning service manager have now been appointed, backlogs have been cleared and the Eye Hospital Reception Desk is functioning with the efficiency of a well oiled steam engine (I paraphrase, but not much).
The proof of the pudding (which thanks to the delay is now of the Christmas variety) will be in the eating, but for now I’d just like to say thanks to Sarah-from-Complaints for an exemplary piece of customer service.