Pot Kettle BlackSo far today …

Morning – no broadband.

After 40 minutes on the phone to Support, including a bit where they took over the camera on my phone to check that everything was plugged in properly, still no broadband.

12:00 Laptop appears dead

Good news: all important files backed up online. Bad news: can’t access (no broadband).

14:00 Take laptop to repair shop.

15:00 Bad news: realise that I’ve given wrong password to repair shop. Good news: at least my files will be safe.

19:30 Update from broadband supplier. Support person (agent? happiness consultant?) calls me “my dear”. Bad move.