I don’t like to complain, but …
I don’t like to complain, but … there comes a time. After experiencing yet another power outage, I’ve decided that …
Tag Archives: customer service
The West Wing: 8 – Eye give up
Sent: 22 November 2012 14:53 To: c@ouh.nhs.uk Subject: Eye Hospital Appointments (existing complaint) Thank you for your letter of 19th …
The West Wing : 7 – Eyes right
Today saw a positive response to my complaint about the Oxford Eye Hospital’s recent shambolic handling of a simple appointment …
No parking? Plot thickens
I think I may be losing the will to live. This morning, I had an update from Stephen-from-Traffic confirming that …
The West Wing: 6 – The eyes have it
Yesterday – at last – I got an appointment letter from the Orthoptics Clinic at Oxford Eye Hospital . It’s …
No parking? Just kidding?
It seems that Oxfordshire County Council really does have courteous and attentive staff (we sort of knew that) and that …
No parking?
Today I took a few minutes out from doing battle with the NHS to do battle with the Council. I …
The West Wing: 5 – Eye of the storm
7th November 2012 11:59 As I haven’t had a reply to my previous two emails and would prefer not to …
The West Wing: 4 – Groundhog day?
From: Eye Hospital (RTH) OUH Sent: 31 October 2012 10:36 Subject: RE: Missing appointment An appointment has been booked for …
The West Wing: 3 – Appointments from hell
25 days and three phone calls later, I had still not heard anything so put finger to keyboard and sent …
After Work 